It is our hope that you’ll be completely satisfied with your purchase at Hidden Lake Garden & Home. We will give thoughtful consideration to your request for a return, exchange, or credit of our products and services.
Hidden Lake Garden & Home accepts returns on all products within 30 days of purchase or shipment date when accompanied by an original store sales receipt or packing list.
The returned item must be unused and in the same condition that you received it. Within 30 days, we can refund your purchase via the original method of payment.
After 30 days, we will refund your purchase with a merchandise credit. If any return is not accompanied by a receipt, a merchandise credit will be issued at the current selling price.
For items that are damaged, defective or not what you ordered, please email us at firstname.lastname@example.org so we can best serve you and provide you with return instructions.
Items purchased from November 1st to December 24th may be returned until January 31st of the following year for a refund to the original method of payment.